:root{--bg: #e6eee8;--card: #ffffff;--primary: #11706f;--primary-2: #0f6665;--primary-hover: #0f5e5e;--primary-light: #e0f2f1;--text: #111827;--muted: #6b7280;--text-muted: #757575;--border: #e5e7eb;--shadow: 0 18px 35px rgba(17, 24, 39, .12);--accent: #00bcd4;--danger: #ef5350}*{box-sizing:border-box;margin:0;padding:0}html,body{height:100%}body{margin:0;font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Oxygen,Ubuntu,sans-serif;color:var(--text);background:var(--bg);line-height:1.5;-webkit-font-smoothing:antialiased}a{color:var(--primary);text-decoration:none}a:hover{text-decoration:underline}.mobile-layout{display:flex;flex-direction:column;height:100vh;max-width:100vw;overflow-x:hidden}.mobile-content{flex:1;overflow-y:auto;padding-bottom:80px;-webkit-overflow-scrolling:touch}.bottom-nav{position:fixed;bottom:0;left:0;right:0;background:#fff;border-top:1px solid var(--border);display:flex;justify-content:space-around;align-items:center;padding:8px 0 calc(8px + env(safe-area-inset-bottom));z-index:100;box-shadow:0 -2px 8px #0000000d}.nav-item{display:flex;flex-direction:column;align-items:center;justify-content:center;gap:4px;padding:8px 12px;text-decoration:none;color:var(--text-muted);transition:all .2s;border-radius:8px;min-width:60px}.nav-item.active{color:var(--primary);background:var(--primary-light)}.nav-label{font-size:.7rem;font-weight:500}.page-container{padding:20px;min-height:100%}.page-header{margin-bottom:24px}.page-header h1{font-size:1.75rem;font-weight:700;color:var(--text);margin-bottom:4px}.subtitle{color:var(--text-muted);font-size:.95rem}.home-cards{display:flex;flex-direction:column;gap:16px}.info-card{background:#fff;border-radius:12px;padding:20px;box-shadow:0 2px 8px #00000014}.info-card h3{font-size:1.1rem;margin-bottom:12px;color:var(--primary)}.quick-links{list-style:none;padding-left:0}.quick-links li{padding:8px 0;border-bottom:1px solid var(--border)}.quick-links 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20px;background:var(--primary-light);color:var(--primary);border-radius:8px;cursor:pointer;font-weight:600;transition:background .2s}.file-label:active{background:#b2dfdb}.file-list{margin-top:12px}.file-item{padding:8px 12px;background:var(--bg);border-radius:6px;margin-bottom:6px;font-size:.9rem;color:var(--text-muted)}.file-hint{display:block;margin-top:8px;font-size:.85rem;color:var(--text-muted)}.form-message{padding:12px 16px;border-radius:8px;margin-bottom:16px;font-size:.95rem}.form-message.success{background:#e8f5e9;color:#2e7d32;border:1px solid #81c784}.form-message.error{background:#ffebee;color:#c62828;border:1px solid #ef9a9a}.btn-primary{width:100%;padding:14px;background:var(--primary);color:#fff;border:none;border-radius:8px;font-size:1rem;font-weight:600;cursor:pointer;transition:background .2s}.btn-primary:active{background:var(--primary-hover)}.btn-primary:disabled{opacity:.6;cursor:not-allowed}.btn-secondary{padding:10px 16px;background:#fff;color:var(--primary);border:1px solid var(--primary);border-radius:8px;font-size:.9rem;font-weight:600;cursor:pointer;transition:all .2s}.btn-secondary:active{background:var(--primary-light)}.btn-outline{background:none;border:1px solid var(--border);color:var(--text-muted)}.status-badge{padding:4px 10px;border-radius:99px;font-size:.75rem;font-weight:600;text-transform:uppercase}.status-badge.abierto{background:#e3f2fd;color:#1976d2}.status-badge.en_proceso{background:#fff8e1;color:#f57f17}.status-badge.cerrado{background:#e8f5e9;color:#2e7d32}.filters-container{background:#fff;padding:16px;border-radius:12px;margin-bottom:20px;box-shadow:0 2px 8px #0000000d}.filter-header{display:flex;justify-content:space-between;align-items:center;margin-bottom:12px}.filter-header h4{font-size:.9rem;color:var(--text)}.date-inputs{display:flex;gap:12px}.filter-group{flex:1}.filter-group label{display:block;font-size:.75rem;color:var(--text-muted);margin-bottom:4px}.filter-group input{width:100%;padding:8px;border:1px solid var(--border);border-radius:6px;font-size:.85rem}.pqrs-list{display:flex;flex-direction:column;gap:12px}.pqrs-card{background:#fff;border-radius:10px;padding:16px;box-shadow:0 2px 6px #0000000d;border:1px solid var(--border);cursor:pointer;transition:transform .1s}.pqrs-card:active{transform:scale(.98)}.card-header{display:flex;justify-content:space-between;align-items:flex-start;margin-bottom:8px}.card-header h3{font-size:1rem;font-weight:600;margin-right:8px}.card-body{font-size:.9rem;color:var(--text-muted);display:-webkit-box;-webkit-line-clamp:2;-webkit-box-orient:vertical;overflow:hidden;margin-bottom:12px}.card-footer{display:flex;justify-content:space-between;align-items:center;font-size:.8rem;color:var(--text-muted);border-top:1px solid var(--border);padding-top:8px}.pagination{display:flex;justify-content:center;align-items:center;gap:16px;margin-top:24px;padding-bottom:20px}.page-btn{padding:8px 16px;border:1px solid var(--border);background:#fff;border-radius:6px;font-size:.9rem;cursor:pointer}.page-btn:disabled{opacity:.5;cursor:not-allowed}.page-info{font-size:.9rem;color:var(--text-muted)}.detail-view{background:#fff;border-radius:12px;overflow:hidden;box-shadow:0 4px 12px #00000014}.detail-header{padding:20px;border-bottom:1px solid var(--border)}.detail-meta{display:flex;justify-content:space-between;align-items:center;margin-top:8px}.detail-content{padding:20px}.detail-section{margin-bottom:24px}.detail-section h4{font-size:.9rem;color:var(--text-muted);margin-bottom:8px;text-transform:uppercase;letter-spacing:.5px}.detail-description{font-size:1rem;white-space:pre-wrap;line-height:1.6}.media-grid{display:grid;grid-template-columns:repeat(auto-fill,minmax(120px,1fr));gap:12px;margin-top:8px}.media-item{width:100%;aspect-ratio:1;object-fit:cover;border-radius:8px;cursor:pointer}.responses-section{border-top:1px solid var(--border);padding-top:24px;margin-top:24px}.responses-list{display:flex;flex-direction:column;gap:16px;margin-top:16px}.response-card{background:#f9fafb;border:1px solid var(--border);border-radius:12px;padding:16px}.response-header{display:flex;justify-content:space-between;align-items:center;margin-bottom:8px;font-size:.85rem}.response-header strong{color:var(--primary);font-weight:700}.response-header span{color:var(--text-muted)}.response-message{font-size:.95rem;line-height:1.5;color:var(--text);white-space:pre-wrap}.response-attachments{display:flex;flex-wrap:wrap;gap:8px;margin-top:12px;padding-top:12px;border-top:1px dashed var(--border)}.att-link{display:inline-flex;align-items:center;padding:6px 12px;background:#fff;border:1px solid var(--border);border-radius:6px;font-size:.8rem;color:var(--primary);font-weight:500;text-decoration:none}.empty-responses{text-align:center;padding:24px;background:#f9fafb;border-radius:12px;color:var(--text-muted);font-size:.9rem;font-style:italic}.view-actions{display:flex;gap:12px;margin-bottom:16px}.empty-state{text-align:center;padding:40px 20px;color:var(--text-muted)}.profile-header{display:flex;align-items:center;justify-content:space-between;margin-bottom:24px;padding:10px 0}.profile-info{display:flex;align-items:center;gap:16px}.avatar-small{width:48px;height:48px;border-radius:50%;object-fit:cover;border:2px solid white;box-shadow:0 2px 8px #0000001a}.user-welcome-text h2{font-size:1.25rem!important;margin-bottom:0!important;font-weight:700}.user-welcome-text p{font-size:.85rem;color:var(--text-muted)}.settings-trigger{color:var(--text-muted);padding:8px;border-radius:50%;transition:background .2s}.settings-trigger:active{background:var(--primary-light);color:var(--primary)}.settings-page{background:#f0f4f1;min-height:100vh}.settings-header{background:#fff;padding:16px 20px;display:flex;align-items:center;position:sticky;top:0;z-index:10;box-shadow:0 1px 2px #0000000d}.settings-header h2{flex:1;text-align:center;font-size:1.1rem;font-weight:700;margin-right:28px}.back-btn{background:none;border:none;color:var(--primary);padding:4px;cursor:pointer;display:flex;align-items:center}.settings-profile-section{display:flex;flex-direction:column;align-items:center;padding:32px 20px 20px;text-align:center}.avatar-large-container{position:relative;padding:4px;background:#fff;border-radius:50%;box-shadow:0 0 0 2px var(--primary);margin-bottom:16px}.avatar-large{width:120px;height:120px;border-radius:50%;object-fit:cover;display:block}.settings-user-name{font-size:1.5rem;font-weight:700;margin-bottom:4px;color:#1a1a1a}.settings-user-apt{font-size:1rem;color:#666;margin-bottom:24px}.settings-card{background:#fff;border-radius:12px;margin:0 20px 16px;padding:16px;box-shadow:0 2px 10px #00000008}.settings-card h3{font-size:1rem;font-weight:700;margin-bottom:12px;color:#1a1a1a}.settings-item{display:flex;align-items:center;justify-content:space-between;padding:12px 0;cursor:pointer}.item-hr{height:1px;background:#f0f0f0;border:none;margin:4px 0}.settings-item-label{display:flex;flex-direction:column}.item-title{font-size:1rem;font-weight:500;color:#333}.item-subtitle{font-size:.85rem;color:#888;margin-top:2px}.switch{position:relative;display:inline-block;width:48px;height:26px}.switch input{opacity:0;width:0;height:0}.slider{position:absolute;cursor:pointer;inset:0;background-color:#e4e4e4;transition:.4s;border-radius:26px}.slider:before{position:absolute;content:"";height:20px;width:20px;left:3px;bottom:3px;background-color:#fff;transition:.4s;border-radius:50%;box-shadow:0 2px 4px #0000001a}input:checked+.slider{background-color:#d1dfd8}input:checked+.slider:before{transform:translate(22px);background-color:#fff}.chevron-right{color:#ccc}.privacy-link{display:block;text-align:center;margin:32px 0;padding-bottom:120px;color:#6e9a98;font-size:1rem;font-weight:600;text-decoration:underline}.card-icon-header{display:flex;align-items:center;gap:8px;margin-bottom:12px}.card-icon-header h3{margin:0}.card-description{font-size:.9rem;color:var(--text-muted)}.avatar-upload-wrapper{position:relative;display:inline-block;cursor:pointer}.avatar-upload-badge{position:absolute;bottom:2px;right:2px;background:var(--primary);border-radius:50%;width:20px;height:20px;border:2px solid white;pointer-events:none;display:flex;align-items:center;justify-content:center;box-shadow:0 1px 3px #0003}